Cannot access UpFront via VPN connection because the UpFront dongle is not detected

Cannot access UpFront via a VPN connection because the UpFront dongle is not detected


Product		Kodak^® UpFront^® 4.0.x software
Platform		Microsoft^® Windows^® operating system
Operating system		Microsoft Windows 2000, and Microsoft Windows 2003 operating systems

Symptoms		Cannot access Upfront software using a Remote Desktop connection (VPN) because the UpFront dongle cannot be found, even though the local desktop has an UpFront dongle.

Solution		To access the UpFront dongle via a Remote Desktop connection, the Sentinel Protection Server must run on the Windows computer. To install the latest Sentinel Protection Installer v7.3 on your Windows computer: Go to the SafeNet Technical Support site at: http://www.safenet-inc.com/support/tech/sentinel.asp. Click Other Hardware Keys and download the Sentinel Protection Installer v7.3 installer. Follow the instructions to install the most updated server and driver. Make sure that the UDP Port 6001 is unused on your computer. To check if the port is unused: Select Start > Command Prompt, and type `netstat -a -p UDP` Alternatively, select Start > Run. Type `cmd` and then type `netstat -a -p UDP` Make sure that 6001 does not appear in the active connections list.

Technical contact(s)		Eliza Leung
Submitted by		Eliza Leung
Date submitted		02 Jan 2007