Product

• Kodak^® Prepare 2.1
• Kodak Prepare Pro 2.1

Platform

Macintosh^®

Operating system

Mac OS^® X

Symptoms

When you try to update branded version of Prepare using the branding file stored on your Kodak InSite^™ server, the update fails.

Cause

In the Branding Host window, the user name in the User Name box is being overwritten with an InSite URL. When Prepare Branded tries to update by communicating with the InSite server to check for a newer branding file to download, access is denied due to the incorrect user name.

Solution

Take either of the following actions:

• In Prepare Pro: Reopen the Branding Host window and enter the correct user name. Save and close. Reopen the window to confirm that the user name is now correctly saved.
• In Prepare Branded: Manually update Prepare Branded by importing the new branding file.

Technical contact(s)

Todd Belcher

Submitted by

Todd Belcher

Date submitted

29 Mar 2007