Question 4 - How do I test the modem?


Question		I just installed the modem and want to test it. It all looks good but there is no answer on the modem. Also, when I go to Device Manager and look at the properties, the applet tells me there is no conflict but when I go to troubleshooting and want to query the device it tells me it failed because the port is already open.

Answer		Check the PowerChute setup. Sometimes it happens that the UPS APC PowerChute Service is running missconfigured and is blocking the port. The easiest thing is to remove and then reinstall PowerChute with the UPS connected and let it detect the UPS. That will configure it properly and free up the modem port.

Technical Contact(s)		Sinisa Nojkovic
Date Submitted		08 Mar 2002