Ripro Server Troubleshooting
EtherShare & OPI

• EtherShare
  • Atalk does not start
  • Boot hangs while loading EtherShare (message "atalk .." ).
  • Cannot Save from Photoshop to Ripro
  • "File in use" message when performing "empty trash" on the Mac
  • Files from the Ripro Server “disappear”
  • File server is not visible in the Mac’s Chooser desk accessory
  • Icons fall one on top of the other
  • Icons for Server applications don't appear on the Mac after application copied from the server
  • Message "file cannot be copied onto itself" when copying files to a Ripro folder from the Mac
  • Message "can't copy file - permission denied" when copying Ripro files from the Mac
  • Mounted Volumes of the Ripro on the Mac have much less free space than they should have
  • No connection can be established to the file server
  • No .lay generated
  • Poor Network Performance
  • Problem with connecting PCI based Mac
  • Problems with the file server desktop
  • Problems with the Network Trash Folder on the file server
  • Ripro volume on Mac has "read only" permission.
  • Ripro is not Published on the FDDI
  • Some functions of the server are not available
  • Volume is grayed out in the Chooser list
• OPI
  • OPI server cannot find hi-res files
  • Printing to LaserWriter 610 or 810, using OPI is very slow
  • Print Spooler Available Space Error

EtherShare

Atalk does not start

Recommended Solution

1. Start NFS on the station. Type : "smit nfs", select "NFS", select "Configure NFS on the system",select "start NFS".
2. Restart EtherShare.

Boot hangs while loading EtherShare (message "atalk .." )

Recommended Solution

Rebuild desktop of a corrupted File System may cause a 3 digit error on the Server.

1. Shutdown the system and perform a reboot.
2. Login immediately as root and turn the EtherShare server off "/usr/local/es/stop-atalk now".
3. Do ‘fsck’ (SciSmit) on all volumes.
4. Start the EtherShare server (SciSmit).

If this does not work try to isolate the problematic disk by:

1. Login immediately as root and turn the EtherShare server off "/usr/local/es/stop-atalk now".
2. Add a "#" before the a line of one of the disks in the ‘afpvolumes’ file (in /usr/local/es/conf).
3. Start the EtherShare server (SciSmit).
4. Repeat the above step for all disks until you know which disk you have to mark and the EtherShare server can run normally.
5. Backup the disk ,format it and restore it.

Cannot Save from Photoshop to Ripro

To Prevent network problems on the Macintosh or if your customer is already facing problems such as not being able to save Photoshop files to the Ripro Server after opening, make sure that all the Macintoshes on the network are running the latest version of the Network driver.

Recommended Solution:

On the Mac, select Control Panels -> Network, Verify that AppleTalk Version is 58.1.5 and Ethertalk version is: 2.5.7.

If version is lower than that, ask the customer to get the Network Software Installer version 1.5.1 from Apple and install on all him Macs.

"File in use" message when performing "empty trash" on the Mac

Recommended Solution

Do "empty trash" in Ripro Admin (root user).

Files from the Ripro Server "disappear"

Recommended Solution

1. Do rebuild desktop and empty trash once a week.
2. See the Network driver version (Open Network from the control panel and watch the message at the bottom of the window). If it is lower than ‘AppleTalk - 58.1.5 and EtherTalk 2.5.7 use the upgrade supplied from Apple (Network Software Installer) or Scitex.
3. Verify that Ripro’s disks are not full, using "df" Ripro’s disks should not be filled to more than 97% of disk capacity. Should a disk exceed this value a message will be sent to the Ripro’s Terminal and to the Ripro-messages file.
4. In Photoshop when saving and immediately canceling - file may disappear.

TO RECOVER A MISSING FILE

1. Try Rebuilding the desktop of the Ripro’s disk.
2. See whether the file exists on the Ripro from a UNIX shell (use ls command).
3. Try using Norton Disk Doctor for "Unerasing" files.

File server is not visible in the Mac’s Chooser desk accessory

Recommended Solution

1. Search the Error Log for messages from the atalkd module.
2. Check for inconsistent configuration of network numbers or zone names in AppleTalk networks.

Icons fall one on top of the other

and no user visible in the AppleShare, sharing option folder.

Recommended Solution

1. User ID for user "macuser" changed. Do "ls -l" at UNIX prompt and note the User ID for files created by user "macuser". Do "smit users" and change the User ID to "macuser".
2. Check the "sharing" parameters of the volume. The user and group should be the same as the group accessing the data on the volume.

Icons for Server applications don't appear on the Mac after application copied from the server

Recommend Solution

Restart Mac with rebuild desktop option "alt-apple".

Message "file cannot be copied onto itself" when copying files to a Ripro folder from the Mac

Recommended Solution

Do "rebuild desktop" on volume containing folder (Ripro Admin). The .rsrc directory is probably missing

Message "can't copy file - permission denied" when copying Ripro files from the Mac

Recommended Solution

Check the owner and permission of the directory and .rsrc subdirectory "ls -al".

Mounted Volumes of the Ripro on the Mac have much less free space than they should have

Recommended Solution

1. On the Ripro do "df" to verify if the Filesystem is mounted. If mounted, unmount from all the Macs and do Rebuild Desktop using Ripro Admin.If not mounted go to 2.
2. See if disk is available by typing "lsdev -Cs scsi".If not available check hardware and run "cfgmgr". If available do "fsck" and then "mount -a".
3. The Mac OS and UNIX use different ways to calculate file sizes. To view the exact amount of disk space used from the Macintosh, select the file in question in the Finder and choose "Information" from the File menu.
4. The privileges for Unix directories or files may have been changed from within Unix.«

No connection can be established to the file server

Even though the server is visible in the Macintosh Chooser, volumes cannot be selected or mounted and/or printing services cannot be selected.

Recommended Solution

1. Check for error messages on the Macintosh.
2. Check for error messages from the Unix System Error Log (from afpsrv/desksrv and papsrv modules) regarding RPC, NFS, the file system, and SCSI devices.
3. Check if the "x" (Execute) privilege may have been removed from one of the UNIX directories (use "ls -l /dataVolumes").
4. Check that the number of EtherShare licenses is not larger than the permitted number.

Note: If a Macintosh drops its connection to the file server or terminates it by shutting down or rebooting, it takes about three minutes before the EtherShare file server can reuse this license.

No .lay generated

Recommended Solution

Check that file name is less than 27 characters

Poor Network Performance

Recommended Solution

1. Make sure you are not using EtherShare from the Scitex LANC board on the Mac.
2. Check total throughput of the Server. Start "LanTest" on several Macs on the network, select any of the Ripro’s Volumes to test, repeat the test at least 10 times.
3. Models 34H and 55L should give total of about 800 KB/Sec, models 570 and 41T about 1270 KB/Sec.

Note:

1. Tests should only be performed on local file systems of the Ripro server. In no case should imported NFS file systems be used for tests, because there will be a performance hit of 30-50% even under ideal condition.
2. The LanTest results may differ from the data transfer rates observed in the MacintoshFinder. LanTest achieves the maximum data transfer rate possible between Macintoshand server.
3. Normal Macintosh applications achieve slower transfer rates because they have toprocess the data as well as transferring them. perform tests with FDDI or at least 2Ethernet boards.

1. Check versions of the AppleTalk and EtherTalk drivers recommended 58.1.5 and 2.5.7. If drivers are not updated use Apple’s "Network System Installer" disk.
2. If the first iteration of the test shows good results that deteriorate in subsequent iterations:
   • The server load may be too high
   • The server may be equipped with additional RAM.
3. An inconsistent configuration of an AppleTalk network or physical problems in the network (missing or improper termination, cables that are too long or too short) may adversely affect data transfer rates.
4. Check if the problem occur even when the Macintosh is booted without system extensions that are not included with the operating system.
5. See if the Error Log contain messages from the "atalkd" module?
6. Consult your Network specialist.

Problem with connecting PCI based Mac

Recommended Solution

Please note that the new Macintosh 8500 / 9500 (or any other PCI Macintosh models) require the "OpenTransport 1.0.7" software in order to communicate with other devices.

When not installed, these Macs can cause communication problems over an AppleTalk network when accesing other devices (e.g. Ripro Server).

OpenTransport 1.0.7 is available from Apple as an update to 1.0.6 which is included in the Macintosh OS version 7.5.2GM.

If your Macintosh has an older OS version than 7.5.2GM - Apple recommends to install it from scratch.

Please contact your Apple dealer in order to obtain this update.

Problems with the file server desktop

Files or folders have the wrong icons or appear in the wrong directories.

Recommended Solution

1. No overlapping EtherShare volumes must be defined.
2. The UNIX privileges for the ".rsrc" directory may be insufficient.
3. The desktop of the volume may be defective and needs to be rebuilt using Ripro Admin ("rebuild desktop").

Problems with the Network Trash Folder on the file server

Recommended Solution

1. The desktop of the EtherShare volume may be defective and needs to be rebuilt using Ripro Admin.
2. It may be possible to resolve this problem by having the "root" user mount the volume in question and deleting a file. (It doesn’t matter which file.) This creates a new "Network Trash Folder" that is also available to all other users.

Ripro volume on Mac has "read only" permission.

Recommended Solution

1. Check that file system is mounted on the RS/6000 ("df") if not, check that the disk is "available" ("lsdev -Cs SCSI").
2. If the disk is "defined", remove it ("rmdev -l <hdiskx> -d") and do "cfgmgr".«

Ripro is not Published on the FDDI

When configuring a Ripro Server with Multi Communication boards, Helios will publish the Ripro on one of them only. It will always be the one that has the driver name with the lowest letter.

For example:

Ripro Server with 1 ethernet board (on board - 41T, or additional 5xx family) and 1 FDDI bord. Setting the Helios (using netconf) to define cable range and zones will create et0 and fi0 with the proper parameters. Since e comes before f Helios will write the et0 definition first and therefore will publish the Ripro on et0 (something we normally do not want).

Recommended Solution

There are 2 ways to overcome this problem:

1. Do not define et0 for ethershare (if only fi0 exist the ripro will be published there).
2. Correct the line order in the configuration file. To do that:
   • login as root.
   • type: cd /usr/local/es/conf
   • type vi atalk.conf
   • Change the atalkd configuration from, for example:

   atalkd: if="et0:1-100:140:Zone1", if="fi0:101-200:140:Zone2"
   to:
   atalkd: if="fi0:101-200:140:Zone2", if="et0:1-100:140:Zone1

• Save and exit.

the all the communication to/from the ripro will be on the fi0 from now (Instead of the et0, before the change).

Note:
the next time you will run netconf again the file will return to its original configuration and the change via vi is needed again.

Some functions of the server are not available

Reading or writing files or displaying files or directories is not possible.

Recommended Solution

Make sure that the desksrv process is running and check whether this process generates any error messages. ("ps -e |grep desk").

Volume is grayed out in the Chooser list

Recommended Solution

1. Unmount from all the Macs and do Rebuild Desktop using Ripro Admin.
2. Remove .Desktop and .Desksrv files using "rm .Desk*" command. Use "pwd" to verify correct position before removing.
3. Check permission of /etc/hosts. Permission should be 664, use "chmod" if not correct.

OPI

OPI server cannot find hi-res files

Recommended Solution

Check OPI search paths (Ripro Admin).

Note:
Make sure you have the "OPI Setup" in the Ripro Admin folder when opening Ripro Admin.

Printing to LaserWriter 610 or 810, using OPI is very slow

Recommended Solution

Call Apple for a new EPROM for the printer.

Print Spooler Available Space Error

When printing to a Ripro Server's printer spooler fails due to lack of available disk space, spool-space is needed to be increased.

Default size of /var (which is the spooling file system) is about 100MB.

If an error has occured, additional 100MB chunk is recommended for the spooler.

Recommended Solution

1. Login to the server as root.
2. Type:
   df /var
   The result should look like:

Note the Total space (KB equals 1024 blocs which is twice of 512 Blocks)
The above /var has a size of 204800 (in 512 blocks).

3. To change (add 100MB or 200,000 units of 512K blocks), type:
   chfs -a size=+200000 /var
4. To verify the change, type "df/Var" again.

Note:
In case the new size is still not enough, an additional chunk may be added. The system will notify in case there is not enough free disk space for the operation. This command is irreversible. Take into consideration that the free space on the system disk is limited and may be necessary for future use (fonts, etc.) therefore add only what is a necessity.