Applies to

Problem

Cause

Solution

Article last modified on 02-10-1999

WinNT:3.51,4.0

winnt

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The information in this article applies to:

- Microsoft Windows NT Server versions 3.51, 4.0

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SYMPTOMS

========

When you use Services for Macintosh (SFM) for Windows NT, there may be

occasional problems creating or re-creating a MacVolume. The following error

message may appear when you create the volume:

The Device attached to the system is not functioning

In the event log, you will see the following:

Event ID: 12035

Description: Volume information for <volume name> could not be loaded.

Setting defaults.

RESOLUTION

==========

The following methods should be tried individually and in sequential order.

Before each step, stop Services for Macintosh (SFM) in the Services tool in

Control Panel. Before continuing with the next step, restart SFM and test for

success by attempting to re-create the volume on the preferred directory.

Method 1

--------

Run Chkdsk.exe with the /f and /r switches on the partition that is generating

the error. Running Chkdsk.exe usually requires restarting the server. If the

volume is large in size, it may take several minutes to several hours to

complete and the server will not be available during this time. If time is a

concern and you have a large volume, skip this method and continue to method 2.

at some point when time permits, run Chkdsk.exe on the server.

Method 2

--------

Create a temporary Macintosh volume. Copy all files and directories from the

original Macintosh volume into the temporary volume on the same drive.

NOTE: Existing Macintosh NTFS permissions will NOT be retained. You can use

Scopy.exe, which can be found in the Windows NT resource kit, to retain all file

and directory permissions if necessary.

Remove the original Macintosh volume from MacFile. Delete the original directory,

and then re-create the volume using the same volume name. If this is successful,

move all files and directories from the temporary volume back into the

re-created volume.

Method 3

--------

Create a temporary Macintosh volume. Move all files and directories from the

original Macintosh volume into the temporary volume on the same drive.

NOTE: This will ensure that permissions are retained.

Remove the original Macintosh volume from MacFile, delete the original directory,

and then re-create the volume using the same volume name. If this is successful,

move all files and directories from the temporary volume back into the

re-created volume.

Method 4

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Remove the volume in question from Macfile, and then delete the Icon file and

Network trash folder. These files (Hidden/System) exist in the root of the

Macintosh volume (directory).

Method 5

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If the problem exists in a volume that is part of a directory (for example,

D:\Public), type the following command at a command prompt:

" Dir > D:\PUBLIC:AFP_IdIndex " (without the quotation marks)

If you are rebuilding a root drive share such as C:\ or D:\, type the following

command:

" Dir > D:\:AFP_IDIndex " (without the quotation marks)

NOTE: This command will intentionally corrupt the index of the Macintosh volume.

After Services for Macintosh is stopped and restarted, the corruption forces

Windows NT to rebuild the index on that volume immediately. If an Access Denied

error message occurs, the volume may be in use by opened files or the directory

is being shared for PC access. Disable all programs and file sharing to prevent

this error.

After SFM is restarted and the index is complete, an event will be logged in

Event Viewer. If the volume is large in size, it may take several minutes before

all volumes and files are visible by the Macintosh client. Avoid stopping the

SFM service at this time.

Method 6

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Use Disk Administrator to change the drive letter of the partition exhibiting the

problem. For example, if drive D had the original Mac Volume, change it to drive

E (as long as E is not being used by another device). Restart the computer

running Windows NT and attempt to create the volume. If this is successful, you

can use Disk Administrator to change back to the original drive letter.

NOTE: The above procedure will corrupt this NTFS data stream and force MacFile to

regenerate it. This step is only necessary if you are sharing the root of the

drive.

Method 7

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Remove all Macintosh volumes from MacFile. Remove SFM by using the Network tool

in Control Panel. Do not restart the computer. Delete the Icon file and the

Network trash folder from the root of the Macintosh volume. Restart the

computer. Reinstall SFM and apply the necessary service packs.

MORE INFORMATION

================

Services for Macintosh (SFM) creates an in-memory index for each Macintosh

volume to optimize directory and file access for Macintosh clients. Along with

the appropriate disk structures, the index is updated for certain events, such

as creation or deletion of directories and files, and for all permission

changes. The index, which is stored on disk in the volume header, is read when

SFM is started and written right after startup and again when SFM is shutdown.

Attribute changes, such as directory permissions made by processes outside of

SFM, to Mac volumes may not be correctly reflected until SFM is stopped and

restarted.

For more information about an update to SFM and index creation, please refer to

the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q185722

TITLE : SFM Rebuilds Indexes upon Restarting of Windows NT

Additional query words: mac tshoot resource fork

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Keywords : ntmac NTSrv kbinterop

Version : WinNT:3.51,4.0

Platform : winnt

Issue type : kbprb

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Copyright Microsoft Corporation 1999.