Norton AntiVirus Causes BSOD During the Refine Process

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Norton AntiVirus Causes BSOD During the Refine Process

Product

Norton AntiVirus (NAV)

Operating System

Windows 2000

Symptoms

Some customers have noticed a consistent BSOD during the Refine process after the installation of Norton Antivirus when Realtime Filesystem Scan was enabled. Specifically a single DCS file was causing the problem during Normalize and failed with Stop: 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000) Unexpected_Kernal_Mode_Trap. The fault can be reproduced by setting the Refine Process Plan for Optimize / Grey Scale Images / Compression set to None.

Greyscale

Resample Off On On Off On Off Off

Bicubic Bicubic Bicubic

Compression None Zip Zip None None Zip Jpeg

Color & Greyscale

Generate Off On Off Off Off Off Off

Pass/BSOD Fail Pass Pass Fail Fail Pass Fail

Solution

Workaround: Until Adobe comes out with a patch we recommend customers set their Grey Scale Images Compression to ZIP. This is the default setting with Prinergy anyway and there should be no reason to deviate from it.

Technical Contact(s)

Derek Braendel

Submitted by

Richard Simms

Date Submitted

31 Oct 2002