Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Product |
Windows 2000 SP4 | ||
Error |
Print jobs sent through a Windows spooler from a Mac are silently deleted. This problem may be intermittent, and may not show up at all. More details at: http://support.microsoft.com/default.aspx?scid=kb;en-us;830764&Product=win2000 |
||
Symptoms |
An error message that is similar to the following is logged to the application event log every time that you print a document from a Macintosh client computer: Type: Error Source: MacPrint Category: TrueImage Print Processor Event ID: 4000 Description: The TrueImage Interpreter initialization failed. (Document Name: DocumentName) Processing continued. |
||
Cause |
A bug in SP4 causes Mac print jobs to fail. This was not reproduceable in our lab, so unless the customer is experiencing this exact problem, do not install the hotfix. |
||
Solution |
Install this hotfix (also available on the Windows 2000 Resource CD's). W2K Hotfix |
||
Technical contact(s) |
|||
Submitted by |
|||
Date submitted |
01 Jun 2004 |
||