Product

Platform

Intel

Operating system

Microsoft^® Windows NT^® Server, Microsoft Windows^® Server Family (Windows 2000 Server and Windows 2000 Advanced Server)

Machines affected

PowerEdge 2400, 2500, 2550, 4400, 6400, and 6450

Error

From Windows 2000 Event Viewer System Log:

Event Type:	Error
Event Source:	Dell OpenManage Server Agent
Event Category:	None
Event ID:	1104
Date:		6/18/2002
Time:		1:17:10 PM
User:		N/A
Computer:	DB008
Description:
Fan sensor detected a failure value
Sensor location: Hard Drive Fan 1
Chassis location: Main System Chassis
Previous state was: OK (Normal)
Fan sensor value (in RPM): 57122 

Event Type:	Warning
Event Source:	Dell OpenManage Server Agent
Event Category:	None
Event ID:	1306
Date:		6/18/2002
Time:		1:17:09 PM
User:		N/A
Computer:	DB008
Description:
Redundancy lost
Redundancy unit: System Cooling Unit
Chassis location: Main System Chassis
Previous redundancy state was: Normal
Number of devices required for full redundancy: 5 

Solution

1. Ensure that Dell OpenManage Server Agent 4.3.0 is installed. To determine which version of the agent is installed:
   1. Search for the DCESM.sys file. It will likely be in the D:\WINNT\system32\drivers folder.
   2. Right-click the file, and then click Properties.
   3. In the Properties dialog box, click the Version tab. The version information displayed should be similar to the following: File Version: 4.30.xxx.x
2. Download and install the update (OMSA430B-A00.exe) for Dell OpenManage Server Agent 4.3.0.
   Note: This update only works with Dell OpenManage Server Agent 4.3.0.

See also

Dell Support

PR #

1798

Additional info

This Update package 4.3.0B is for Server Agent version 4.3.0 only.

Technical contact(s)

Gary Tanaka

Submitted by

Gary Tanaka

Date submitted

18 Jun 2002