Peripherals/PSPS: CSDD Product support Plan

12. Logistics

12.1 Warranty
DDN offers a 2 years limited warranty on the SDD.

12.2 Spare Parts Policy.
Spare parts will be ordered from CS ( see Appendix A for spare parts definition).
Failed Parts, which are under warranty, will be sent to repair to DDN by the DU logistics.

12.3 Online Publications
DDN publications are available online. To access the online books, visit DDN Web
site at: http://www.datadirectnet.com

12.4 Marketing numbers

607S00760: SDD-E-20x18-CSTX Single SDD Mid Level w/ 20*18GB Drives,2Ports & 640MB
607S00761: SDD-M-20x18-CSTX Dual SDD Mid Level w/ 20*18GB Drives,2Ports & 640MB
607S00762: SDD-M-20x73-CSTX Dual SDD Mid Level w/ 20*73GB Drives,2Ports & 640MB

13. Beta Strategy

During the Beta phase, the DU and CSIL Core Teams are responsible for approving sites to participate in the Beta tests. The Core Team is also responsible for ensuring adequate support is available from Product Development to support all Beta sites.
Beta test data and problem reports will be collected by DU PSM and reported to CSIL.

14. Early Production Strategy

During the Early Production phase, all field installations will be production-standard versions, or Beta versions upgraded to production spec.
Response Center will begin to take calls and provide first line support. Trained App's will provide any required on-site servicing. The Field Regional Product Specialists and RC Product/Technical Specialists will provide mentoring and escalation assistance.
The DU PSM will also take feedback from the Field and RC and ensure that the documentation and Training are updated as required to capture service issues and solutions.