When printing images from QuarkXPress to Brisque 3.0.38 with Timna server, images may be missed


Product		Timna Server and Brisque 3.0.38 Update CD2
Platform		E30 - Victory 43P-140 - Tiger1 43P-150 - Tiger2 F50 - Wildcat (2 and 4 CPUs)
Operating system		IBM AIX 4.2.1

Error		This problem occurs without any QuarkXPress or PostScript error messages.

Symptoms		When printing from QuarkXPress to Brisque, sometimes, an image is missed on a plate.

Cause		When starting to print, QuarkXPress verifies all images and starts sending data to a printer or spooler (the LaserWriter status dialog box shows the progress bar). If an image is in use by another application, after the printer status is shown on the monitor, QuarkXPress skips single images without sending any image data from the original file, or OPI comments. This problem can happen to customers with and without OPI. An image can be busy for various reasons. For example: OPI server created a new layout Image is being edited by someone Virus software (which checks the image from any other station in the net) AppleScript opened the image (exclusive) Image is processed by another application Other system Inits/xtensions are opening an image (for example, file preview).

Solution		This problem has been forwarded to QuarkXPress.

Technical contact(s)		Yaron Goldman
Submitted by		Yaron Goldman
Date submitted		24 Nov 1999