After new installation of new Brisque platesetter and RIP platforms, Preps 3.7 dongle does not work


Product		Preps 3.7 Brisque 3.0.38 Update CD2 and Brisque 4.0
Platform		Apple 8500/xxx Apple 9500/xxx Apple 8600/xxx Apple 9600/xxx G3 Mini Tower G3 Desktop G3 Blue & White G4
Operating system		Mac OS 8.6, 9.04, and 9.1

Symptoms		The dongle (software access key) for Preps 3.7, which comes with the Brisque platesetter and RIP platform installation, does not work.

Cause		DongleKiller or Serialkiller software prevents QuarkXPress from looking at the dongle on an ADB-Macintosh. This software prevents Preps 3.7 from seeing its serial number. Note: This does not seem to occur when running Preps 3.5.2 on an ADB Macintosh.

Solution		Remove DongleKiller from the workstation. Preps 3.7 will accept the password.

Technical contact(s)		Viki Bar-On
Submitted by		Eric Galle
Date submitted		26 Aug 2001