A slow running Brisque 3.0.38 and 4.0 may be due to hung CPU

A slow running Brisque 3.0.38 and 4.0 may be due to stopped CPU


Product		Brisque 3.0.38 Update CD2 and Brisque 4.0
Platform		Brisque 3.0.38 E30 - Victory 43P-140 Tiger1 43P-150 Tiger2 F50 - Wildcat (2 and 4 CPUs) Brisque 4.0: E30 - Victory 43P-140 Tiger 1 43P-150 Tiger 2 F50 - Wildcat (2 and 4 CPUs) 44P-170 Hammerhead 6F1 Condor (2, 4, and 6 CPUs)
Operating system		IBM AIX 4.2.1 and IBM AIX 4.3.3

Symptoms		Brisque is running very slowly.

Cause		The CPU is probably stopped due to a process and needs to be released.

Solution		Open a Terminal Window. At the prompt type: monitor<space>-top<space>10 <return> A list of processes appears. Review processes that are 90% or above. If the Brisque is running correctly, the process that should be above 90% is Wait. If the Brisque is stopped, another process (usually Expose or Preview) will be at 90% or more. You'll need to end that process. Write down the PIF number associated with the stopped process. Type “Control C”. This will give you a UNIX prompt. (#) Type “Kill<space>-9<space><the PIF # of the stuck process>” The CPU will now be cleared of the stuck process.

Technical contact(s)		Viki Bar-On
Submitted by		Allan Morrison
Date submitted		03 Jun 1997