Product

Platform

• E30—Victory
• 43P-140—Tiger1
• 43P-150—Tiger2
• 44P-170—Hammerhead
• F50—Wildcat (2 and 4 CPUs)
• 6F1—Condor (2, 4, and 6 CPUs)

Operating system

IBM^® AIX 4.2.1 or IBM AIX 4.3.3

Machines affected

HP Designjet 5000

Error

Proofer communication error

Symptoms

When proofing a job on a HP Designjet 5000 printer, a “Proofer communication error” appears on Brisque.

Cause

This error appears when Brisque is processing multiple tasks at the same time, which overloads the system CPU and memory resources. Typically, this error occurs on slower Brisque platforms (E30, 43P-140, and 43P-150).

Solution

Create a backup copy of the improof and UseHwRotate.def system files by copying them with a .ver suffix:

1. Open an AIX terminal window.

2. At the AIX command line prompt:

   • Type cd /scitex/version/progs, and press Enter.
   • Type cp improof improof.ver, and press Enter.
   • Type cd /scitex/version/, and press Enter.
   • Type cp UseHwRotate.def UseHwRotate.def.ver, and press Enter.

Download and install the LowMem.tar.Z patch that contains the repaired improof and UseHwRotate.def system files:

1. From the FTP location ftp://cilftp.creo.com/pws/brisque/download/V4/Patches, download the LowMem.tar.Z patch (3.4 MB) to a Brisque directory.

2. Use the CD command to navigate to the directory containing the downloaded LowMem.tar.Z patch.

3. At the command line prompt, type uncompress LowMemo.tar.Z.

4. At the command line prompt, type
   tar -xvf LowMemoryImroof.tar. The improof file is copied to /scitex/version/progs and the UseHwRotate.def file is copied to   /scitex/version/. Both files are copied with correct user permissions.

Technical contact(s)

Dov Vainer

Submitted by

Dov Vainer

Date submitted

22 Oct 2002