Product

• Hummingbird 7.1 Server
• Brisque^®

Platform

Dell^®

Operating system

Microsoft^® Windows^® 2000

Error

File is unrecognized by Preview

Symptoms

After changing the Owner and Group read/write/x permissions in the workstation, TIFFs that are sent to Brisque from a workstation in a domain using Hummingbird 7.1 prevent the execution of any operations at the Brisque, and a message stating that the file is unrecognizable appears on the screen.

Cause

Generally, the Hummingbird 7.1 Server is loaded on a workstation within its own workgroup. However, when using a workstation in a domain, data is missing in the Hummingbird files.

Solution

Create a user and group at the Primary Domain Controller (PDC) domain. This allows Hummingbird to apply the correct permissions of the domain.

1. Request the Domain Administrator of your site to create a scitex group and a brisque user for the PDC domain with read/write/x permissions, but not on the local workstation using Hummingbird.
2. Follow the procedures in the TIFF Front End Server Installation procedure (part number 73-3344B-A-PR01) and the Hummingbird Server Connectivity procedure (part number 72-3056A-K-PR01) before continuing.
3. On the workstation, open the NFS Maestro Server Configuration window by selecting Control Panel > Hummingbird NFS Server, then select the Name Mapping tab.
4. On the Name Mapping tab, select the domain name from the Load Names from list. Do not include the local workstation name in the list.
5. Remove the previous name entries, if any, and click the Reload Names button.
6. From the User Name list in the User Name <-> UID Mapping area, select brisque. Then from the UID list, select scitex200, and click Insert.
7. From the Group Name list in the Group Name <-> GID Mappings area, select scitex. Then from the GID list, select scitex200, and click the Insert button.
   The following domain names appear: Domain name\brisque200 and Domain name\scitex200.
8. In the NFS Maestro Server Configuration window, select the Exported File System tab.
9. In the List of Exported File Systems box on the Exported File System tab, remove the previous entries.
10. In the Exported File Systems box, type:
    C:\Brisquein;
11. Click the Permissions button. In the Permissions window, select the domain names for both the User and Owner.
    Note: In the Permissions window, Owner equals Group.
12. Click the Reload Names button and select brisque as the User and scitex as the Owner. Then select all the User and Owner read/write/x permissions on the matrix.

Technical contact(s)

Juan Gonzalez

Submitted by

Date submitted

02 Sep 2003