Product

• Brisque^® 4.1
• Brisque Agent 1.00.044

Platform

• E30—Victory
• 43P–140—Tiger1
• 43P–150—Tiger2
• F50—Wildcat (2 and 4 CPUs)
• 44P–170—Hammerhead
• 6F1—Condor (2, 4, and 6 CPUs)

Operating system

IBM^® AIX^® 4.2.1 or 4.3.3

Symptoms

When you output a job in Brisque 4.1, the last separation of a job stops processing, and then fails.

Brisque Agent 1.00.044 is installed.

Cause

Solution

As a workaround, resubmit the last separation of the job.

For a permanent solution, install Brisque Agent 1.00.053, as described in the following procedures.

Checking the COM port configuration:

1. With Print Console running, right-click the Brisque Agent icon located in the taskbar and select Set Diagnostic Port.
2. Write down the COM port details.

Preparing for the upgrade:

1. Download Brisque Agent 1.00.053 from ftp://cilftp.creo.com/pws/brisque/download/brisqueagent/
2. Copy the file Ver.053.zip (Brisque Agent 1.00.053) to the Print Console workstation.
3. Expand the file Ver.053.zip using Winzip (password: creo).
   Note: If you do not have Winzip, download it from
   http://www.versiontracker.com/dyn/moreinfo/windows/13171
   The folder Ver.053 is created.
   Note: If you have difficulty using Winzip, download the folder named Ver.053 from the same ftp location (ftp://cilftp.creo.com/pws/brisque/download/brisqueagent/), and copy it to the Print Console workstation.

Removing the old Brisque Agent version (1.00.044):

1. Open the folder Ver.053.
2. Double-click Setup.exe.
3. Select Remove and click Next, OK, and then click Finish.
4. Click Yes, I want to restart my computer now and click OK.
   The workstation restarts.

Installing the new Brisque Agent version (1.00.053):

1. Open the folder Ver.053.
2. Double-click Setup.exe.
3. Click Next, Yes, and then click Finish.
4. Click Yes, I want to restart my computer now and click OK.
   The workstation restarts.

Verifying the COM port configuration:

1. Start Print Console.
2. Right-click the Brisque Agent icon in the taskbar and select Set Diagnostic Port.
3. Make sure that the COM port matches the previously recorded settings.
   If the COM port settings are not the same as before, select the correct COM port and click OK.
4. To test the port, right-click the Brisque Agent icon and select Init SCSI Port.
   After a few seconds, a message appears confirming that the initialization was successful.

Ensuring that Brisque Agent 1.00.053 is running:

1. Right-click the Brisque Agent icon located in the taskbar and select About Brisque Agent.
   The About message should display version 1.00.053.
2. Use Brisque to continue processing jobs.

Technical contact(s)

Dov Vainer

Submitted by

Ricardo Trzmielina

Date submitted

29 Jul 2003