Product

• Brisque^® 4.1
• HP^® DesignJet 1050c
• HP 3000
• HP 5000
• HP 5500

Platform

• E30 - Victory
• 43P-140 - Tiger1
• 43P-150 - Tiger2
• F50 - Wildcat (2 and 4 CPUs)
• 44P-170 - Hammerhead
• 6F1 - Condor (2,4 and 6 CPUs)

Operating system

IBM^® AIX^® 4.3.3

Symptoms

Each time that Brisque sends data to proof, it checks the status of any HP printers connected to the system. If the printer status is Not Ready or Ready, and Ink Low or Pen End of Life is also displayed, Brisque does not send the data and the job moves to the waiting queue with the message Waiting for Proofer. After the time out, the job moves to the failed queue and an error is written to the log file /scitex/version/logs/startScitexServer.log, as shown in the following example:
START
mdata.specific.application = Proof IsPreviewOp = 0
mdata.specific.application = Proof IsPreviewOp = 0
mdata.specific.application = Proof IsPreviewOp = 0
!!!111 commonEndOfData
model name C6074A
get_HPPlotterStatus
destination print engine error/warning
destination print engine error will call get_HPPlotterEngineStatus_2
agent supply nearly out
desing life of pen reached
replace pen
get_HPPlotterEngineStatus_1 return 10061
get_HPPlotterStatus return error10061
model name C6074A
get_HPPlotterStatus
destination print engine error/warning
destination print engine error will call get_HPPlotterEngineStatus_2
agent supply nearly out
desing life of pen reached
replace pen
get_HPPlotterEngineStatus_1 return 10061
get_HPPlotterStatus return error10061
model name C6074A
get_HPPlotterStatus
destination print engine error/warning
destination print engine error will call get_HPPlotterEngineStatus_2
agent supply nearly out
desing life of pen reached
replace pen
get_HPPlotterEngineStatus_1 return 10061
get_HPPlotterStatus return error10061
model name C6074A

Solution

To resume printing from the Brisque workstation, clear the printer status, for example, by replacing the colors.
Note: This solution works only with HP printers from the latest modules that support SNMP protocol, such as HP DesignJet 1050c, HP 3000, HP 5000 and HP 5500.

Technical contact(s)

Dov Vainer

Submitted by

Oren Keinan

Date submitted

07 Oct 2003