Product

• Brisque^® 4.1
• Brisque 5
• Brisque Serve 4

Platform

6F1 - Condor (2,4 and 6 CPUs)

Operating system

IBM^® AIX^® 4.3.3 or IBM AIX 5

Error

E500

Symptoms

6F1 server stops responding or restarts when error E500 appears.

Cause

Possible power supply or CPU failure.

Solution

Check the power supply. If the machine starts up, but then stops responding, do the following:

1. Connect a laptop computer to the Brisque workstation via a RS-232 cable.
   1. Ensure that the Brisque workstation starts up at a normal speed.
   2. Read the service processor error logs, and then clear all the errors.
   3. Read the system POST errors, and then clear all the errors.
   4. Ensure that all the CPUs displayed in the Processor Configuration/Deconfiguration menu are configured.
   5. Ensure that all the memories displayed in the Processor Configuration/Deconfiguration menu are configured.
2. Disconnect the laptop computer from the Brisque workstation.
3. When the OK prompt displays in the Operation panel, reset the service processor using a small needle, as shown:

4. After you have reset the processor, press the Service Processor Reset button in the Operation panel, digits appear in the LCD panel. When the digits finish displaying in the LCD panel, the OK prompt redisplays.
5. Start the Brisque workstation, then log on. At the command line, type errclear 0.
   Note: Each time the Brisque workstation stops responding and restarts without solving the problem, it will perform a slow start. After the problem has been resolved, it will automatically fast start the next time restarting is required.

Technical contact(s)

Lev Weissman

Submitted by

Lev Weissman

Date submitted

20 Oct 2003