Product

Platform

• Macintosh^®
• 43P–150—Tiger2
• 44P–170—Hammerhead
• F50—Wildcat (2 and 4 CPUs)
• 6F1—Condor (2, 4 and 6 CPUs)

Operating system

• IBM^® AIX^® 4.2.1 or IBM AIX 4.3.3
• Mac OS X^®

Symptoms

When the customer site does not have Domain Name Service (DNS), and the customer connects to the Brisque client (Macintosh or Windows) via an IP address rather than the Hostname, the following problem occurs:

1. When the customer switches from JPEG preview to High Res preview, the following error message appears:
   
   
   


2. Only one Preview can be done in High Res mode.
3. The PS Preflight process displays incorrect information:
   
   

Solution

Add the Brisque hostname and IP address to Brisque clients.

For Macintosh:
See adding hosts in Mac OS X 10.2, and Brisque 5 Send operation does not work on a Mac client.

For Windows:

1. Using Notepad, open the
   C:\WINNT\system 32\drivers\etc\hosts file.
2. Enter the IP address of the Brisque workstation followed by a tab, and then enter the name of the workstation.
3. Click Save and close the file.

Technical contact(s)

Viki Bar-On

Submitted by

Viki Bar-On

Date submitted

29 Dec 2003