Product

• Brisque^® 4.1
• Brisque 5.x

Platform

Operating system

IBM^® AIX^® 4.3.3, 5.2

Symptoms

As of Brisque version 4.1, you can schedule an automatic weekly customer maintenance.

Solution

To schedule the automatic weekly maintenance:

1. Open the scismit menu and select problem determination > customer maintenance.
2. 4 options are displayed:
   • Run immediately
   • Show schedule
   • Remove schedule
   • Change schedule

   Select Change schedule.

3. Select a day and time:
   • Day in a week    [Sun]
   • Hour (0-23)       []

   It is recommended that you choose a day and time when your system is idle.

Normally the maintenance takes 1-2 hours to complete and includes:

• Verifying that the Brisque application is logged out. If not, logout is performed.
• Stopping HELIOS^® and NFS.
• Running a HELIOS rebuild and emptying the trash on all volumes.
• Unmounting all volumes and running fsck on all volumes.
• Starting the system.

The log file is created at
/scitex/version/logs/cust_maint.log and at the top level of the dataVolume with the largest free space.
An error log is also created and mailed to root user, and can be found at /scitex/version/logs/cust_maint_err.log.

Customer maintenance will run properly only if you have the latest version of the Automatic customer maintenance script.
Note: Older versions of the script (Brisque 4.1) will quit if the application is running, even if the maintenance is scheduled to run.

Contact your Response Center to install this script.

For Brisque versions prior to 5.0.61.10, the updated script can be downloaded from the Brisque Support tools page.

As of Brisque 5.0.61.10, this script initiates Brisque logout if the application is running.

Technical contact(s)

Lev Weissman

Submitted by

Lev Weissman

Date submitted

26 Oct 2004