Product

Brisque^® 5.0.61.6

Platform

• 44P–170—Hammerhead
• F50—Wildcat (2 and 4 CPUs)
• 6F1—Condor (2, 4 and 6 CPUs)
• 6E3
• 6E4

Operating system

IBM^® AIX^® 5.2

Symptoms

After shutdown, when the Brisque 5 workstation restarts, files that were sent to the Queue Manager for RIP, proof or preview, get stuck in the running queue and the progress indicator doesn't appear. Performing a shutdown and reboot does not solve the problem.

Cause

A problem in the current Brisque 5 version 5.0.61.6.

Solution

Perform the following diagnostics procedure to check the status of the server ports.
Note: All servers running in the multiserver process accept the following protocol.

1. Type telnet <hostname> <port> where hostname is the Brisque host or IP, and port is one of the following:
   • 5990—Message Handler port
   • 5995—Progress Handler port
   • 5996—Preview Router port
   For example, to check the status of the Message Handler port, type: telnet brisque5 5990
2. When the telnet connection is established, type 1 and press Enter.
3. If the server does not return a string containing the session Id, this implies that the server is not functioning properly—go to step 4.
4. Remove all *.reg files from the /scitex/version/config/ directory, and restart Brisque 5.
5. If the server returns a string containing the session Id and then closes the connection, run brisque_check.sh in order to try to identify the problem.

Technical contact(s)

Lev Weissman

Submitted by

Lev Weissman

Date submitted

02 June 2004