Product

Brisque^® 5.0

Platform

All Brisque 5.0 platforms

Operating system

IBM^® AIX^® 5.2

Error

Pages in that job could not be found

Symptoms

When proofing or exposing plates from an NFS job share that is mounted from a UNIX server, the Brisque 5 software displays an error that the pages in the job cannot be found.

The pages are in the correct location (if you perform a page location on the remote NFS volume using ls <path to pages> with the exact path as specified in the error, you get correct results and the job pages appear correctly on the Brisque client).

The error does not appear if a Brisque 4.x workstation is connected to the same job share using the same path structure. And, the error does not appear if you recreate a new job from scratch. However, since the customer might have many jobs on this volume, a solution to this problem is necessary.

Cause

The problem is with the name of the computer used to mount the NFS share.

Solution

1. Mount the server on the Mac and write down its name (case sensitive).
2. Mount the server on the Brisque, renaming it to match the mounting point name on the Mac.

For example, if the Mac name: OSXserve and the Brisque name: OSXserve.1.0 the error appears.
You need to rename the Brisque name to OSXserve while mounting:

1. Before mounting, click on the volume to be mounted.
2. Change the name below the selection window and press Enter.
3. Click Mount and verify that the name is now correct.
4. Resend the Impo job to verify that the error does not appear.

Technical contact(s)

Lev Weissman

Submitted by

Lev Weissman

Date submitted

04 Apr 2005