Product

Brisque^® 5.x

Platform

All Brisque platforms

Operating system

Windows^® XP

Symptoms

On a Brisque 5 client, running on Windows XP:

1. Preview does not respond.
2. Shut down does not respond after you confirm that you want to quit the software. To shut down, you must open the Task Manager and select End Task.

Cause

Windows XP Firewall interferes with the javaw.exe file.

Solution

Add a javaw.exe exception to the firewall:

1. Select Start > Settings > Control Panel > Windows Firewall.
2. In the Windows Firewall dialog box, select the Exceptions tab.
3. Select Add Program.
4. Click Browse and select
   C:\Program Files\BrisqueClient\jre\bin\javaw.exe.
   Click OK.
5. Make sure that the new program that was added is selected (that is, has a check mark) and click OK.

Note: This solution was tested for current Windows XP service packs. It might not work for future service packs or hot fixes. In that case, you must disable the firewall to prevent the Brisque functionality problem.

Technical contact(s)

Lev Weissman

Submitted by

Fabian Warkalla

Date submitted

25 Jul 2005