Product

• Brisque™ Serve 4.0.21
• Timna™ 3.0

Platform

• E30—Victory
• 43P–140—Tiger1
• 43P–150—Tiger2
• F50—Wildcat (2 and 4 CPUs)
• 44P–170—Hammerhead
• 6F1—Condor (2,4 and 6 CPUs)

Operating system

IBM^® AIX 4.2.1 or IBM AIX 4.3.3

Symptoms

The complete_service program, which is located on the path /scitex/version/progs/complete_service, stops responding. As a result of this action, the Brisque queue does not transfer jobs to the Legato application. You cannot log in to the Filetrack application.

Cause

Brisque creates multiple instances of the complete_service program when the program runs. The multiple instances of the program overload the system CPU and cause the program to stop responding.

Solution

Install Brisque Serve DMS 4.0.31 software, which includes an updated DHServer module that prevents this problem from occuring.

Our DUs are currently testing DMS 4.0.31 software.

Technical contact(s)

Lev Weissman

Submitted by

Lev Weissman

Date submitted

25 Feb 2003