Product

Matchprint Virtual, version 5.0.x

Platform

Apple Macintosh computer

Operating system

Mac OS 10.4.3 or later

Error

Monitor Detection failed - SYS 2007/06/06 16:00:03 ModulePluginType : Warmup version 5.0.0 properties=

SYS 2007/06/06 16:00:03 No monitor type for ...

manufacturer: APP
model: Cinema HD
serial_str: 2A71202FXMN
product_code: 37404
serial_num: 33554888
SYS 2007/06/06 16:00:03 #### Program shutdown


Cause

Since Apple constantly brings out new product codes for their monitor displays, if an unknown product code is encountered, the MV cal routine fails.

The product codes that Kodak supports for Apple Cinema displays are:

• Plastic 20": 37401
• Metal 20": 37405, 37410
• Metal 23": 37407, 37411
• Metal 30": 37408, 37426

For Eizo displays, we use the model (a string identifier). We are able to do this because Eizo brings out a new model when they discontinue their older displays.

Apple, on the other hand, does not distinguish between the different models of their Cinema Display monitors.

Solution

Only use approved monitors with supported product codes (see the list above).

Note: The latest list of supported product codes is in the Matchprint Virtual 5.0 Release Notes, posted on the Reference page.

Technical contact(s)

Brenda Power

Submitted by

David Herder

Date submitted

11 Jun 2007