Problems with importing PDF 1.5 files into Pandora version 2.6


Product		Pandora^® 2.6 Build 155

Error		`The file is damaged. Syntax error was found in a PDF dictionary at file offset [n]`, where `[n]` is a variable number.

Symptoms		Refining any PDF 1.4 or 1.3 document in Adobe^® Acrobat^® 6.0 with PDF 1.5 settings, or creating any PDF using the settings for version 1.5, causes the error.

Cause		If Pandora reads PDF 1.5 in the header tag it will report the file as damaged.

Solution		This issue is resolved in Pandora 2.6 build 157. This build is intended for non-Brisque^® workflows. For Brisque customers, the PDF should be saved with PDF 1.4 settings.

Additional info		Pandora 2.6 build 157 is a controlled release and only available from the Pandora development team. In Pandora 2.6 build 157, clicking options that open a file chooser such as Import Artwork or Import Die cause the following message to appear: `Technical information has been entered into...`. This error is caused by missing information in the file Pandora 2.6/Pandora.app/Contents/Resources/Java/quaqua.jar, and only appears once per Pandora session. Pandora 2.6 build 157 does not include the file Pandora 2.6/Plugins/ Brisque.jar, and has not been tested in a Brisque environment. We do not recommend Brisque customers to migrate to this build.

Technical contact(s)		Jordan London
Submitted by		Jordan London
Date submitted		13 Jul 2004