Pandora cannot find a dongle attached to the computer


Product		Kodak Pandora^® 2.9.5

Symptoms		During startup, Pandora warns that it cannot find a dongle. When you attempt to enter a license key, Pandora complains that it cannot find the dongle.

Cause		Pandora 2.9.5 contains new dongle drivers from the dongle manufacturer. The installation program for those drivers removes older drivers. This can cause Pandora to loose track of your dongle.

Solution		Update your dongle drivers. On your desktop, right-click My Computer, and select Properties. Click the Hardware tab, and click Device Manager. Scroll to the bottom of the list, and open the Universal Serial Bus controllers. Look for a device with a red line through it named Rainbow USB Superpro or Rainbow USB iKey. Right-click this device, and select Update Driver. This restores the original driver.

Technical contact(s)		Jake Raitt
Submitted by		Jake Raitt
Date submitted		02 Aug 2007