Home | Contact Us | Submit Troubleshooting Info | Search | Help


    Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS


Oracle installer hangs during Prinergy installation on P4 processor


Product

  Prinergy Connect 2.0

Platform

 

Intel Pentium 4 processor

Operating system

 

Windows 2000


Error

 


Symptoms

 

Oracle installer hangs at 0% complete during Prinergy installation on an Intel Pentium 4 system. You are using the original Intel Oracle installation cd p/n: 21-0057A-A.


Cause

  The dll responsible for identifying the processor (symcjit.dll) does not recognize the P4 as supporting SSE. Any version of symcjit.dll older than 3.10.107 will exhibit this problem.

Solution

 

There are two workarounds for resolving this problem.

Workaround 1) Copy the Oracle cd contents to disk and remove all instances of symcjit.dll. Un-install Prinergy. Subst a drive to the Oracle folder and re-install Prinergy using the Oracle installer from the subst'd drive.

Workaround 2) Use the new version of the Oracle cd p/n: 21-0057-A-B.

Permanent fix:


See also

 


Keywords

 

install, Intel, oracle


Technical contact(s)
 

Stan Yoshida

Submitted by
 

Stan Yoshida

Date submitted
 

26 Mar 2002


    Copyright © 2005 Creo Inc. All rights reserved. Confidential. Back to top.