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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.1; Prinergy Connect 2.0 | |
Platform |
Server: Dell or Data General all; Client: PC or Macintosh |
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Operating system |
Server: Windows NT or 2000; Client: Windows or Macintosh |
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Error |
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Symptoms |
***Applies to Prinergy Connect, Powerpack, Direct, Satellite, depending on installed configuration.*** A. When trying to purge a job when the tape is disabled, the purge fails with the message "Unable to process file........; archive medium AMC215 is disabled". The process plan is set to abort due to a file error or warning. B. When trying to retrieve a job when the tape is disabled, the process clock has a face icon and details "waiting for medium AMC215 to be enabled". The task will keep waiting for the user to enable the tape. |
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Cause |
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Solution |
Use Archiver Media Manager/RSM to enable the tape. A. To purge a job, re-enable the tape then purge the job again. B. To retrieve a job, enable the tape using Media Manager and the task will continue. Permanent fix: |
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See also |
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Keywords |
archiver - purge, archiver - retrieve |
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Technical contact(s) |
Amy Chan |
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Submitted by |
Amy Chan |
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Date submitted |
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