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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 | |
Platform |
Intel |
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Operating system |
Windows 2000 Server |
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Error |
E 04Oct01 14:20:02.386-CDT [1744.2580] YCS127-61 ARAXI PArchRetJTP.Medium Retrieve Thread: 2580 SEQM_SequentialMediaIO.cpp(1086): Failed to get file from tape. Device = \\.\Tape0, file = \\YCS669-61\AraxiVolume_YCS669-61_G\Jobs\69088\System\SubPages\soft proof files\Gomez_Ch10[00bf]Pt5_323-357.pdf. Error = 11 E 04Oct01 14:20:02.401-CDT [1744.2580] YCS127-61 ARAXI PArchRetJTP.Medium Retrieve Thread: 2580 AJTP_MediumRetrieve.cpp(252): COMN_Win32Exception while processing '\\YCS669-61\AraxiVolume_YCS669-61_G\Jobs\69088\System\SubPages\soft proof files\Gomez_Ch10[00bf]Pt5_323-357.pdf' -- code = 11; developer-speak message = 'An attempt was made to load a program with an incorrect format. |
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Symptoms |
Retrieval failed with file that contains a mac special character. It appears that at some point, the value of this character in the Prinergy database has changed such that it does not match the character recorded on tape. In internal testing, we were unable to duplicate this behaviour. |
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Cause |
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Solution |
Use uarchcon to restore the file back. Rename the file or the folder. Re-archive the entire job. Permanent fix: |
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See also |
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Keywords |
archiver - retrieve |
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Technical contact(s) |
Amy Chan |
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Submitted by |
Amy Chan |
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Date submitted |
15 Nov 2001 |
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