Prinergy Troubleshooting - Backup and Archive tapes show up in unregonized pool, error "RSM cannot identify media because a fatal error occured while trying to load the Media Label Libraries. "

Backup and Archive tapes show up in unregonized pool, error "RSM cannot identify media because a fatal error occured while trying to load the Media Label Libraries. "


Product		Prinergy Connect 2.0
Platform
Operating system

Error		In Event log, there is an RSM error 115 "RSM cannot identify media because a fatal error occured while trying to load the Media Label Libraries. "

Symptoms		When trying to backup, it cannot catelogue the tape. When trying to archive or retrieve, it fails and cannot see the tape as allocated. Backup or Archive tapes show up in unrecognized pool.

Cause		Registry Corrupted somehow that causing RSM having problem to locate the mll files to load. Click on the see also link for How Removable Storage Service and Programs Recognize Media FYI.

Solution		We need to rename the registry key to something else and rename it back. 1. Open up regedit, locate to \\hkey_local_machine\system\currentcontrolset\Control\NTMS\OMID\Tape, save this key to a file as Tape_bad. 2. Stop RSM Service. 3. Rename \\Hkey_local_machine\System\CurrentControlSet\Control\NTMS\OMID\Tape\Creo key to Creo1. 4. After the key has successfully renamed, rename it back to Creo again. 5. Start RSM Service. 6. Save the Tape key again to Tape_Fix and send us a copy to evaluate. Permanent fix:

See also		How Removable Storage Manager and Programs Recognize Media

Keywords		archiver - RSM, backup

Technical contact(s)		Feb 21, 2002
Submitted by		Amy Chan
Date submitted		Feb 21,2002