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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
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Platform |
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Operating system |
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Error |
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Symptoms |
After rebooting the system, RSM does not detect the tape library changer, it only shows as standalone drive. In Registry, \\Hkey_local_machine\Hardware\DeviceMap\Scsi, the changer and drive of the tape library show up properly. However, in \\Hkey_local_Machine\System\CurrentControlSet\Services\NtmsSVC\Config, it only shows the standalone key, not the changerX key. |
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Cause |
The aspi32.exe driver has conflicted with Windows 2000. | |
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Solution |
1. Go to Computer Management, expand device manager, right click to select Show Hidden Devices. 2. On the right pane of device manager, select Non-plug and play drivers. 3. Select aspi32 driver and disable it. 4. Reboot the system. 5. Reconfigure the tape library in RSM. 7. Delete the standalone drive in RSM. Permanent fix: |
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See also |
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Keywords |
archiver - RSM, tape libraries |
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Technical contact(s) |
Amy Chan |
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Submitted by |
Amy Chan |
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Date submitted |
20 Aug 2002 |
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