Prinergy Troubleshooting - Cannot purge a file that has a very long filepath or filename

Cannot purge a file that has a very long filepath or filename


Product		Prinergy Connect 2.1
Platform
Operating system

Error		Purge error "xxxx cannot purge the file.... The version of this file on disk does not match the latest archive. The checksum (CRC-32) of the file content is different, expected 2588914428 but found 1152200392."

Symptoms		Job purge fails, even after trying to archive the job many many times.

Cause		The filepath or filename is over the 260 character limit.

Solution		Shorten the filename, then re-archive the job to purge it. Permanent Solution: Fixed in later release of 2.1 patch. The limitation of 260 characters is still there, but Archiver now finds files over this limit and detects the problem, logging most of the name to HLOG. Permanent fix:

See also

Keywords		archiver - purge

Technical contact(s)		Amy Chan
Submitted by		Amy Chan
Date submitted		7 Nov 2002