Product

Platform

Operating system

Error

Symptoms

Patch restore information is retained in the system and temp drive. After a Prinergy system is running correctly with the latest installed version, it is not necessary to retain older restore information (which takes up a large amount of storage space).

Cause

NOTE: If you delete either of the folders, you won't be able to roll back to an older version.

Solution

The Prinergy 2.2.1.0 installer removes the Prinergy 1.1, 2.0.4.x, 2.0.5.x, and 2.0.6.x restore information and removes the older client installers on E:\Installers during the upgrade to Prinergy 2.2.1.

The restore information is retained in two places:

1. D:\Prinergy2.0.4\CreoAraxi\Support\patches\installed_Prinergy

2. E:PrinergyUpdates\RestoreInformation:

The first location contains uninstall restore stacks for major updates and minor updates. In general, the actual files are also backed up in the first location. For major updates, the actual backup files will be stored outside of the Prinergy folder ( in E:PrinergyUpdates\RestoreInformation).

In addition to removing these two folders, the 2.2 (and 2.2.1) major updates also remove any old client installers residing in E:\Installers.

NOTE : Whenever you decide to delete the old uninstall information of a major update, it's these three places that should be looked after. Also, the auto cleanup removes the "contents" of the ...\installed_Prinergy\{2.0.x.x}\uninstall folder not the ...\installed_Prinergy\{2.0.x.x} folder itself. This allows us to still keep the install around while getting rid of the bulky part.

Besides, there have been many sites that the full copies of major and minor update files (i.e. the *.ppu files) in subfolders within the Prinergy system folder. This could really add up to gigabytes of unneeded files. Unlike the uninstall data, these files will not be cleaned up by the major 2.2 update.

However, it would be a good practice to stop storing copies of the *.ppu files on the system, and also remove them when ever we get across them, and if possible communicate this to others. The recommended location for temporarily storing *.ppu files is one of the Jobs volumes.

Permanent fix:

See also

Keywords

install, ppu

Technical contact(s)

Amy Chan

Submitted by

Amy Chan

Date submitted

14 Aug 2003