Prinergy Troubleshooting - Archiver JTP disconnected when trying to archive or purge a job after upgrading to 3.0.

Archiver JTP disconnected when trying to archive or purge a job after upgrading to 3.0.


Product		3.0.3.0
Platform
Operating system

Error		Z 26Jan06 10:35:08.500-GMT [1172.2180] YCS1705-823 ARAXI PDeviceAndServiceD.XCON_Callback DASS_OpCon.cpp(382): Message from Extreme: JTP used by an active process has disconnected from the coordinator: Purge:Disk Purge. Error in Application Log Assertion failure - Expression: iActualHeader == iHeaderSize Program: D:\P2.0.4\AdobeExtreme\bin\PPurgeJTP.exe Process Id: 7476 Thread Id: 7496 File: FLSY_FileInfo.cpp Line: 185 , File: FLSY_FileInfo.cpp, Line: 185.

Symptoms		When trying to archive or purge an old job after upgrading to 3.0, Archiver JTP disconnected. There is no obvious diag log message. However, there was error captured in Application log.

Cause		Needed to add code to read "offset" value from a sparse block, since seeking over sparse blocks doesn't work.

Solution		There is a one off Archiver and Purge JTPs to temporary fix this for 3.0.3.0. Rename the original JTPs in \Prinergy\AdobeExtreme\Bin folder and copy the new one into it. See also for the one -off JTPs. The fix will be on 3.0.3.1 and 3.1.0. Permanent fix:

See also		Archiver One-off JTPs

Keywords		archiver, archiver - purge

Technical contact(s)		Amy Chan
Submitted by		Amy Chan
Date submitted		17 Feb 2006