Product

Platform

TSS Laptop

Operating system

W2K

Error

When applying a major update, the installation fails because it cannot remove a Mac Share and the following information is in the PPU.log file

26-Oct-2001 17:56:03 Info: unzip -U -o "E:\Installers\2.0.7\PrinergyWorkshopMac.zip"

26-Oct-2001 17:56:20 Info: File E:\Installers\2.0.7\PrinergyWorkshopMac.zip successfully unzipped.

26-Oct-2001 17:56:20 Info: File E:\Installers\2.0.7\PrinergyWorkshopMac.zip deleted.

26-Oct-2001 17:56:20 Info: Joining Mac files.

26-Oct-2001 17:56:38 Info: Enumerating Mac shares.

26-Oct-2001 17:56:38 Info: Removing Mac share PrinergyWkspMac_2.0.5.

26-Oct-2001 17:56:38 Info: macfile volume /remove /name:"PrinergyWkspMac_2.0.5"

26-Oct-2001 17:56:39 ERROR: Update Prinergy Update 2.0.7.0 installation failed, rolling back to previous update level.

26-Oct-2001 17:56:39 Info: Registering java server for InSite.

26-Oct-2001 17:56:40 Info: Successfully registered server for InSite.

26-Oct-2001 17:56:40 Removing file E:\Installers\2.0.7\PrinergyWorkshopMac.zip

Symptoms

Major Update will not install

If you try view shares on the computer (go to MyComputer/Manage/Shared Folders and clicks on Shares) the following error message appears

"The system encountered the following error while reading the list of shares:

Error 1723: The RPC Server is too busy to complete this operation."

Cause

Solution

Connect the server to the network and install the Major Update.

Permanent fix:

See also

Keywords

install

Technical contact(s)

Simon Chen

Submitted by

AJ Leitch

Date submitted

01 11 2001