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PS from InDesign2,3 or Illustrator11 dose not have embed font fails on refine with error "undefined; OffendingCommand: $str"


Product

  Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite; Prinergy 2.3

Platform

 

Operating system

 


Error

 

"undefined; OffendingCommand: $str"


Symptoms

 

If PS/EPS files come from InDesign2, 3 or Illustrator11 and dose not have embed font into it, these files are failed on refine with an error "undefined; OffendingCommand: $str".


Cause

 

Solution

 

1. Enable "Try Emulation First" option on refine PPlan

or

2. Embed font into a ps file by InDesign or Illustrator

Permanent fix:


See also

 


Keywords

 

Illustrator, InDesign, refiner


Technical contact(s)
 

Junko Hamada

Submitted by
 

Junko Hamada

Date submitted
 

23 Mar 2004


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