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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy Connect 2.0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
If a Mac client install occurs while Acrobat is open AND the Pitstop plug-in is installed, during installation on the step "You have some applications open. Click continue to quit all apps" Mac crashes to Macsbug and Macsbug does not make a log file but throws an exception. Mac has to be restarted using an on/off button, since it does not respond to anything anymore. |
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Cause |
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Solution |
Close Acrobat manually before running Prinergy Client installer if Pitstop is installed, or reboot the machine and run the installer again (without opening Acrobat). Permanent fix: Prinergy 2.0 |
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See also |
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Keywords |
install, Macintosh |
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Technical contact(s) |
Simon Chen |
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Submitted by |
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Date submitted |
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