Product

Platform

Operating system

Error

Symptoms

The oOld version of DotShop is installed with R18.

In Acrobat 5.0, on both PC and Mac, an error message appears. Clicking OK allows Acrobat 5.0 to continue.

In Acrobat 4.0/4.05, on a PC, there is no problem.

In Acrobat 4.0/4.05, on a Mac, no error message appears, but on exiting Acrobat, the Mac crashes.

Cause

Solution

Remove these files from the Prinergy Plug-Ins folder.

Permanent fix:

See also

Keywords

acrobat

Technical contact(s)

Simon Chen

Submitted by

Date submitted