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Prinergy to Trendsetter DCS/TIFF output aborts when using 945 pixels/cm resolution


Product

  Prinergy Connect 2.0

Platform

 

Server: Dell all; Client: PC or Macintosh

Operating system

 

Server: Windows 2000; Client: Windows or Macintosh


Error

 

Error: 2400.3 dpi is not supported on a 3244 Trendsetter...


Symptoms

 

***Applies to Prinergy Connect, Powerpack, Direct, Satellite, depending on installed configuration.***

When creating DCS or TIFF output, the job aborts when 945 pixels/cm is selected.


Cause

 

Solution

 

A. The job runs successfully when 2400 dpi is selected.

B. The job also runs successfully with 944.8819 pixels/cm selected, which is the exact translation of 2400 dpi.

Permanent fix:


See also

 


Keywords

 

output, Trendsetter


Technical contact(s)
 

Rob Prior

Submitted by
 

Date submitted
 


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