Prinergy Troubleshooting - Workshop update fails when Acrobat it not installed

Workshop update fails when Acrobat it not installed


Product		Prinergy Connect 2.1 ; Prinergy Direct 2.1 ; Prinergy Access 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite
Platform
Operating system

Error		Prinergy Workshop client auto updater fails to locate the Acrobat plugins folder.

Symptoms		When trying to update Workshop, the updater fails and the update button remains available.

Cause		Acrobat is not installed on the client machine.

Solution		Run the Workshop update again, after installing Acrobat on the client machine. If you do not intend to install Acrobat, you can manually disable the Update button by renaming 2.1.new.ver file to match the Prinergy version on the Prinergy server, eg 2.1.0.5.ver The 2.1.new.ver file can be found in the following folders: Prinergy Server: D:\Prinergy\CreoAraxi\cau OS 9.x - Applications:Prinergy Workshop:Contents:Resources:cau OS X - Ctrl-click on the Workshop application and select show package contents, then navigate to Contents:Resources:cau Permanent fix:

See also

Keywords		workshop

Technical contact(s)		Gordon Miller
Submitted by		Simon Chen
Date submitted		30 Sep 2002