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Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
When you use Prinergy Administrator to start Prinergy on a remote node, it reports that the "service is not installed", but when you check the Services control panel on the remote node, the Araxi service appears in the list, implying that it is installed. |
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Cause |
When you attempt to start the Araxi service from the Services control panel, you get a different error message saying incorrect username or password, indicating the true source of the problem (logon failure). You might see the following error in Diagnostic logs: dass_client.main DASC_Main.cpp(194): DASS_client::Main: Caught idlFailure exception 1063006: Some of the services could not be started. |
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Solution |
Edit the service startup parameters to use the correct account name and password. Permanent fix: Prinergy 2.0 |
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See also |
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Keywords |
administrator, networking |
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Technical contact(s) |
Simon Chen |
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Submitted by |
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Date submitted |
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