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Installer hangs without displaying anything


Product

  Prinergy 1.0

Platform

 

Operating system

 


Error

 


Symptoms

 

The install process appears in the NT Task Manager list, but the install program itself doesn't start up.


Cause

  Another process might be running that may have acquired some exclusive system resource that prevents the Installer from starting up in the normal way. For example, under certain conditions, the pcAnywhere Host Adminstrator applet has been observed to cause this.

Solution

 

Identify which process or application is blocking the Installer start up. Close applications one by one, or terminate processes if absolutely necessary, until the Installer is able to start up.

Permanent fix:


See also

 


Keywords

 

install, Windows NT


Technical contact(s)
 

Simon Chen

Submitted by
 

Date submitted
 


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