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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.0; Prinergy 1.1; Prinergy Connect 2.0 | |
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Operating system |
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Error |
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Symptoms |
When the Prinergy Archiver went to allocate a new medium, there were no "Available" media in the desired pool or the Free pool that were "on-line". Note that this problem shouldn't occur very often. It may happen under the following circumstance: (1) You reinitialize the database but don't move your previously allocated archived tapes to the free pool. (2) You attempt to archive from Prinergy System A on a tape that has been used by Prinergy System B. |
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Cause |
During the sanity test installation, the Oracle tables were reinitialized, but the RSM sub-key hive in the registry was not. Intended to re-install from scratch, but re-installation failed to properly empty the whole database, specifically the NT-registry entries. So, though there was a tape in the Araxi Archives pool, because the RSM saw it as being "Allocated", the Prinergy Archiver did not have any record of it. |
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Solution |
Make sure there is an "Available" tape in the desired application media pool or in the Free pool. Permanent fix: |
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See also |
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Keywords |
archiver |
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Technical contact(s) |
Amy Chan |
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Submitted by |
Amy Chan |
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Date submitted |
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