Prinergy Troubleshooting - Acrobat on Mac crashes while trapping with TrapEditor

Acrobat on Mac crashes while trapping with TrapEditor


Product		Prinergy 1.1; Prinergy Connect 2.0 ; Prinergy PowerPack 1.0 ; Prinergy Connect 2.1
Platform		Server: Dell or Data General all; Client: Macintosh
Operating system		Server: Windows NT or 2000; Client: Macintosh Pre-OS X

Error

Symptoms		Random crashes of Acrobat on the Macintosh while trapping with the TrapEditor.

Cause		There is insufficient memory allocated to Acrobat. When plug-ins consume all available memory within Acrobat, it becomes very unstable. The TrapEditor displays a warning only if you have less than 40 MB allocated to Acrobat.

Solution		Increase the memory allocation for Acrobat on the Macintosh: 1. Click Apple-I to open the Get Info dialog. 2. Increase the memory allocation for Acrobat to 80 MB or more. Note: The more memory you allocate, the more stable Acrobat will be. Permanent fix:

See also

Keywords		acrobat, Macintosh, trapping

Technical contact(s)		Gordon Miller
Submitted by		Gordon Miller
Date submitted		19 Apr 2002