Prinergy Troubleshooting - Error message from Copydot JTP: "Ignoring unsupported non-copydot image" during refining

Error message from Copydot JTP: "Ignoring unsupported non-copydot image" during refining


Product		Prinergy Connect 2.1 ; Prinergy Powerpack 2.1 ; Prinergy Satellite
Platform
Operating system

Error		Ignoring unsupported non-copydot image.

Symptoms		During refining (when resampling is enabled), a page triggers this error message from the Copydot JTP: "Ignoring unsupported non-copydot image".

Cause		A copydot image was placed in a page creation program (QuarkXPress, for example) and was scaled disproportionately (99% in the x direction, 90% in the y direction, for example).

Solution		This is a limitation of the Copydot JTP. It will only resample proportionately scaled copydot data. If you must resample disproportionately scaled copydot data, use the Copydot Toolkit to scale the image, and then place the image into the page. Permanent fix:

See also

Keywords		Copydot, refiner

Technical contact(s)		Gordon Miller
Submitted by		Gordon Miller
Date submitted		21 May 2003