Prinergy Troubleshooting - Dr. Watson error reports an access violation when many jobs are open at once

Dr. Watson error reports an access violation when many jobs are open at once


Product		Prinergy 1.0
Platform
Operating system

Error

Symptoms		Dr. Watson reports Exception: Access violation [0xc0000005], Address 0xc0000078. When viewed from Prinergy Administrator, it reports that Prinergy is stopped. NT Task Manager lists all Prinergy Processes. There may be still activity on the system.

Cause		Araxi is a service that starts and monitors Prinergy processes, like daemons. There are some processes that Araxi does not directly launch, but does monitor, such as PJobD.exe. There is a limit to how many processes Araxi can monitor. The limit is about 59 processes. This limit can be reached if there are many jobs open at once.

Solution		1) Shutdown Prinergy from Prinergy Administrator. 2) Check with NT Task Manager to ensure no Prinergy processes are running. 3) Restart Prinergy from Prinergy Administrator. 4) Limit the amount of open jobs to approximately 30. Permanent fix: Patch 38 modifies araxi.inf so that araxi.exe no longer monitors PJobD.exe in 1.1. Get this patch from the downloads page. Araxi.exe cannot monitor more than ~59 processes. The only process being monitored that can grow significantly in number is PJobD.exe because a copy of it is created for each active job. By removing PJobD.exe from the list of monitored processes Araxi.exe is much less likely to run into the limit of ~59 processes. Permanent fix: Prinergy 1.1

See also

Keywords		administrator, Windows NT

Technical contact(s)		Simon Chen
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