Product

Platform

Operating system

Error

Symptoms

Harmony database information does not appear when opening up the PPED.

Cause

1) The Harmony database is not loaded.

2) Print Console is not started.

Solution

1) The Harmony database is not loaded:

Check the Registry key HKLM\Software\Creo\Araxi\...\SCRN\HarmonyDatabaseFile and HarmonyDatabaseShare. Make sure these point to the database file and share on the primary server where the Harmony database resides.

2) Print Console is not started:

If it's a final output JTP, it is possible that the device type info has not been sent yet because Print Console hasn't been started.

Start Print Console.

Permanent fix:

See also

Keywords

Harmony, pped

Technical contact(s)

Simon Chen

Submitted by

Date submitted