Product

Platform

Operating system

Error

Symptoms

Diagserver.cmd crashes repeatedly, as indicated by error messages in Prinergy Administrator.

Cause

1.) The directory %ARAXIHOME%\CreoAraxi\system\log is missing.

2.) Sometimes when Araxi is shut down it doesn't let either DIAG_Server.exe or diagserver.cmd clean up gracefully, and sometimes the socket doesn't get closed properly and is left hanging even if the process has completely disappeared. So if you try to restart Araxi or just DIAG by itself, the server will refuse to start up because the socket it needs to bind to already exists.

3.) Even though everything else has been shutdown,either the DIAG_Server.exe or python.exe process is still running.

Solution

If cause #1:

Manually create the directory %ARAXIHOME%\CreoAraxi\system\log

If cause #2:

- Wait for an unknown amount of time for it to go away by itself, or

- Go around and hunt down any clients on the network that might be connected to it from who knows where, or

- Reboot to get rid of the socket

If cause #3:

Get rid of these dangling processes (e.g. using Task Manager)

Permanent fix:

See also

Keywords

administrator, networking

Technical contact(s)

Simon Chen

Submitted by

Date submitted