Prinergy Troubleshooting - PDF files generate a PostScript error but still open fine in Acrobat

PDF files generate a PostScript error but still open fine in Acrobat


Product		Prinergy 1.0
Platform
Operating system

Error

Symptoms		The files generate a PostScript error; however, they still open fine in Acrobat. The error text in the History log is: %%[ Error: undefined; OffendingCommand: obj ]%%

Cause		For whatever reason, the PDF files arrive in MacBinary format. Acrobat tends to ignore the MacBinary header, so users can still display the files. However, the Prinergy Normalizer does not ignore the MacBinary header, thinks the files are PostScript, and attempts to distill them.

Solution		Convert the files with StuffIt Deluxe or any other tool that can decode the MacBinary format. Permanent fix:

See also

Keywords		PDF, PostScript

Technical contact(s)		James Bredenhof
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Date submitted