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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
Home | Contact Us | Submit Troubleshooting Info | Search | Help
Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
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Product |
Prinergy 1.0 | |
Platform |
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Operating system |
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Error |
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Symptoms |
A red screen appears on the client machine. To reproduce: 1. When in Job Manager, edit Preferences and uncheck "Enable thumbnail views". 2. Click "Set" and close Job Manager. 3. Quit Workshop and restart, and a red screen appears. |
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Cause |
The red panel is intentional. It shows where the thumbnail views would normally be shown. It's red to indicate that you've disabled the thumbnail views. (This setting is helpful when dealing with jobs that have a lot of thumbnails, since without thumbnails the UI consumes less memory.) Once you choose this setting, none of your job windows will show thumbnails. | |
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Solution |
To restore thumbnails and remove the red screen: 1. Change the preference setting back to enable thumbnails. 2. Shut down and restart workshop. When you restart Workshop, your thumbnails will reappear. Permanent fix: |
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See also |
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Keywords |
workshop |
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Technical contact(s) |
Gordon Miller |
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Submitted by |
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Date submitted |
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